Please feel free to contact us anytime with your questions. Here are some answers to commonly asked questions:
Frequently Asked Questions
Find answers to common questions we often get asked here at Reconnect Hearing.
How much are hearing aids?
We wouldn't be able to diagnose over the phone, however, your local hearing expert would be able to advise you what is best after your appointment.
How can you help me?
We have over a decade of experience within Audiology covering NHS, private care and within the more complex hearing areas. Rest assured you will be treated with courtesy, care and attention. We allocate the correct amount of time to get to know helping you feel at ease and informed at every step of the way.
Do I need one or two hearing aids?
We wouldn't be able to diagnose over the phone, however, your local hearing expert would be able to advise you what is best after your appointment
How long will it take me to hear better?
Hearing is a complex organ which means some people may take hours to get used to the new sounds that they are experiencing, however some may take longer. It hard to tell how long it will take any one person, but your audiologist will help you set realistic expectations as to your own personal situation.
What happens in a test?
A test comprises of the following. A full lifestyle questionnaire, this is critical in identifying where you need help and therefore your personal solution, Otoscopy which is looking inside your ears to check their health. A test, in a sound proofed area to measure your exact hearing capacity and demonstration of hearing aids, where possible. And then a friendly chat about what hearing solution is then best for you.
How long does a test take?
Typically, a full test and demonstration will take 2 hours. Everyone is different so whatever is needed, we can cater for. The demonstration of the hearing aids, where possible, is critical in helping you to understand the benefit of hearing aids.
Do I need to bring my wife/husband/partner?
Yes. This is because your audiologist is likely to do two tests that help you in your consultation. This will identify if you are hearing better or not.
I would like an invisible hearing aid.
Your audiologist will do their best to cater for your needs. This includes a full diagnostic of your lifestyle, hearing health (by looking into your ears) and if possible, a demonstration of hearing aids. You can then work together given that information to choose the best solution for you.
What does an independent Audiologist mean?
We are different from your usual chains like Amplifon and Hidden Hearing in that we are not specifically tied down to one manufacturer, which means you get a great hearing solution for especially made for you.
How long will I be under your care?
Your hearing aids guarantee is covered directly by the manufacturer for up to 5 years, depending on model of hearing aid, which means in the event of Reconnect Hearing moving then you can be assured of continued care. All appointments once a hearing aid is fitted are free of charge.
What happens if my hearing aid breaks?
Your hearing aids are covered under the manufactures guarantee, the only exclusions are loss, theft and damage. We always advise you to cover your hearing aids under your own home insurance contents, away for the home, which is relatively inexperience.
What if the hearing aids don’t work for me?
We will always work with you to find the best solution, being independent sometimes this means we can offer another hearing aid from another manufacturer. In the event of this not being successful we would offer a money back guarantee, minus a small fee for the consultation, demonstration and evaluation of your hearing.
I can get hearing aids free from the NHS, what makes yours better?
We believe that our hearing aids are the best available, especially in places like a party or within a crowd – in fact, wherever there is background noise present. But don't just take our word for it, take a look at just some of our patient testimonials. We would always encourage you to come and find out for yourself.
Why is my hearing deteriorated?
There can be many different reasons why somebody can suffer hearing loss. The reason many people suffer is because is because of age related hearing loss. However, in your consultation you will be asked several lifestyle questions which will help identify and diagnose your particular issue
15 MINUTE CONSULTATION
Are you unsure about private hearing aids? Unsure about how these are different to NHS aids? Do you need 1 or 2? Is it just wax that is causing the problem? Feel free to call and make a 15 minute appointment which will put your mind at rest.